Harare Correspondent
Ecosure has publicly addressed a recent incident involving a family that left their deceased relative’s body in a coffin at one of its branches. This situation arose after the company allegedly refused to cover the funeral expenses due to a missed US$4 payment by the deceased during the month of their passing.
Incident Overview
The incident, which has garnered significant attention on social media, involved a video showing the coffin at the Ecosure branch, leading to widespread outrage among Zimbabweans. Many criticized Ecosure for denying the family’s funeral claim, labeling the company as heartless and inconsiderate.
Company Statement
In response to the backlash, Ecosure issued a statement expressing condolences to the affected family and confirming that the issue occurred at their Rusape branch. They acknowledged that the family faced administrative delays but assured the public that the matter has since been resolved amicably.
Ecosure stated,
“EcoSure expresses its sincere condolences to a bereaved family that experienced administrative delays at our Rusape outlet on Saturday, November 2, 2024. The matter was amicably resolved”
They also expressed regret for the incident and confirmed that they have reached out to the family directly to convey their apologies.
Review of Processes
Furthermore, Ecosure announced that they are actively reviewing the situation to identify and address any potential gaps in their premium payment and claims process. They emphasized their commitment to improving their services, stating,
“We sincerely apologise for the inconvenience caused to the family and have reached out to the family to express the same. We are now reviewing the incident with a view to address any gaps in the premium payments and claims process.”
This incident highlights the importance of clear communication and efficient processes in the funeral service industry, especially during sensitive times for families.
Zim GBC News©2024